Faq

FAQ ORDERING

How do I order?

To order you can contact us by email at jivacreations@gmail.com, WhatsApp/sms/call at +62 813-3841-1119, or Facebook Page Messenger. Since all of Jiva products are freshly made to order in the very early morning, for orders received by 3pm will be processed for the next morning delivery, otherwise, the later orders will be processed for the next following day delivery.

Is there any minimum order?

We have a minimum order of IDR 120.000,- per order.

How do I confirm my order?

To confirm your order please provide your full name, complete delivery address and contact telephone number; to help us make a easy fast delivery it is very much appreciated to use the “send my location” on WhatsApp or Google Maps when possible, if not possible, a brief description and landmarks, all to help our drivers get to you faster.

What are the payment methods?

We offer direct bank deposit or transfer before hand or cash paid on delivery directly to the driver.

When do I pay?

We are a cash on delivery business, we require for direct bank deposit or transfer payments to be made by the day before the delivery; cash payment is to be paid in full upon receiving your order. Payments for all Cleanse and Subscription packages have to be paid before or upon receiving your first delivery.

Can I pick up?

Jiva do not offer pick up service.

Where do you deliver to?

We have a delivery system that covers central, south and east Bali.

Can you send out of Bali?

Yes, as long as it is within Indonesia. For all national orders, we do same day airport to airport service. If you want to travel with the products yourself, it can also be arranged

What time is delivery?

Jiva delivery time varies from 07.30am to 10.00am, Monday-Saturday.

How much is delivery cost?

We have FREE delivery service to most areas in Bali, for Nusa Dua customers there will be toll way charge.

How are Jiva Products cared for on delivery?

To allow the best quality product on arrival we have fitted our motorbikes with a cooler box that protects the juice from the weather and keeps the juice stored at a cold temperature.

Can I change my order?

You can change your order at the latest by 0:03pm on the day before the delivery.

Can I get refunds on cancelled orders?

All orders cancelled at the latest by 3pm on the day before will be refunded.

What is the procedure for ordering from a hotel?

Firstly please check with your hotel / resort if outside food is allowed to be delivered, if not you can always meet the driver outside and hand carry your order with you back to your room. We will need reservation details, room number, complete delivery address, if you do not have a local telephone number please provide a means of contact for example (whatsapp, email) so you can be reached if there is any problems upon delivery. Please note for orders from hotels / resorts we do opt to use plastic over glass, so there is no glass bottle return system, if you feel you can manage a return system please let us know and we will happily use glass bottle for your order.

What if I don’t use all my subscriptions before it expires?

All left over juice credit will be forfeited at the end of your subscription and you will have to purchase another subscription.

What happens if Jiva Juice delivery is unsuccessful due to my absence / if I’m not contactable / not at receiving address which I have not informed you of?

If the driver’s first attempt was unsuccessful, they will continue their delivery run and come back to you after. If second attempt still unsuccessful, the driver will return to base and the juice will be stored in the fridge, if we still haven’t heard from you by 3 PM that day with new instructions for the following day’s delivery. The customer will have the full responsibility for the invoice.

If I have postponed my order / my subscriptions and forgotten about it / not used it, what happens?
All postponed/not used orders over 30 days will be automatically be removed from Jiva Creations systems.

What happens if I have postponed my order and forgotten about it / not used it?

All postponed/not used orders over 30 days will be automatically be removed from Jiva Creations systems.

What if I want to change my address last minute?

Please inform us of any address change at the latest by 3pm on the day before.

FAQ GENERAL INFORMATION

Is Jiva Creations vegan friendly?

Yes, Jiva is 100% vegan company.

Is Jiva Creations halal?

Yes, Jiva is naturally occurring halal as we are 100% vegan company.

What are your office hours?

Monday to Saturday from 6:30 to 14:30 (closed on Sundays and major holidays)

Where is Jiva Creations located?

Denpasar, Bali, Indonesia.

What’s the best way to contact Jiva?

Please use any of our contact info provided in the Contact Us page, also please note that the number that the driver use to contact you on delivery is not the number to contact when you would like to communicate with Jiva as we have so many drivers and your driver might be vary depending on the route. ONLY contact +62-813-3841-1119 to communicate.

Where can I buy Jiva product?

We are a delivery service only business, you can order from our website, Facebook page at Jiva Creations, email at
jivacreations@gmail.com and call/sms/WhatsApp at +62 813 3841 1119.

Do you grow your own produce?

Yes we grow some of our own produce, we are developing larger to be self sufficient and veganic growers.

What does Jiva do with their organic waste pulp?

We have our own compost pile that we use for our veganic (vegan organic) farming.

What is organic?

Organic produce and other ingredients are grown without the use of pesticides, synthetic fertilizers, sewage sludge, genetically modified organisms, or ionizing radiation, Organic food is often fresher because it doesn’t contain preservatives that make it last longer.

What is veganic?

Vegan organic gardening and farming is the organic cultivation and production of food crops and other crops with a minimal amount of exploitation or harm to any animal. Jiva is taking full use out of our 1000+ kgs of monthly organic juice pulp and vegetable scraps to produce a compos system for our farms production that requires the use of no animal manures / fertilizers.

What is raw food?

It excludes all food and products of animal origin, as well as food cooked at a temperature above 48 °C (118 °F). A raw vegan diet includes raw vegetables and fruits, nuts and nut pastes, grain and legume sprouts, seeds, plant oils, sea vegetables, herbs, mushrooms, and fresh juices. A raw foods diet is made up of fresh, whole, unrefined, living, plant-based foods: fruits, vegetables, leafy greens, nuts, and seeds, which are consumed in their natural state, without cooking or steaming. People who adopt this dietary often referred to as “raw foodies” or “raw vegans.”

What is demineralized deionized water?

Deionized water (DI water, DIW or de-ionized water), often confused with demineralized water / DM water, is water that has had almost all of its mineral ions removed, such as cations like sodium, calcium, iron, and copper, and anions such as chloride and sulfate.

What is alkaline water?

Spring Water that is naturally alkaline occurs when water passes over rocks – like springs – and picks up minerals, which increase its alkaline level. Alkaline water has a higher pH level than regular drinking water. Because of this, some advocates of alkaline water believe it can neutralize the acid in your body. Normal drinking water is generally a neutral pH of 7. The “alkaline” in alkaline water refers to its pH level. The pH level is a number that measures how acidic or alkaline a substance is on a scale of 0-14. For example, something with a pH of 1 would be very acidic, and something with a pH of 13 would be very alkaline.

What is Camu Camu?

Camu Camu is an Amazonic superfood berry, it is a great immunity booster containing large amounts of Vitamin C and antioxidants.

What is Blue Majik™?

Blue Majik™ is a proprietary, certified organic, and chemical free extract of Arthrospira platensis (Spirulina), a Nutrient Dense Aqua Botanical. Its stunning blue pigment contains both phycocyanin (PC) and non-PC compounds. This unique combination is not seen in standard Spirulina powder.

What is the difference between alkaline and acidic state of the body?

A food’s acid or alkaline forming tendency in the body has nothing to do with the actual pH of the food itself. Although it might seem that citrus fruits would have an acidifying effect on the body, the citric acid they contain actually has an alkalinizing effect in the system. Your body’s alkaline and acid balance, also known as pH, can affect your overall well being. What affects body pH? All foods have the ability to change your body’s normal pH. The fluids and tissues do not stay in these fluctuating states of “too acidic” or “too alkaline” because the body is always striving toward balance. However, imbalance and disease can set in when the body is daily dealing with too many acid-forming foods and too much stress.

Why is eating raw food good for me?

The alkaline diet greatly reduces this acid load, helping to reduce the strain on the body’s acid-detoxification systems, such as the kidneys.

Here is a list of Alkaline Foods, especially High Alkaline Foods:
Examples of Alkalizing Vegetables: Beets, Broccoli, Cauliflower, Celery, Cucumber, Kale, Lettuce, Onions, Peas, Peppers, and Spinach.
Examples of Alkalizing Fruits: Apple, Banana, Berries, Cantaloupe, Grapes, Melon, Lemon, Orange, Peach, Pear, and Watermelon.
Alkalizing Protein: Almonds, Chestnuts, Tempe Alkalizing Spices: Cinnamon, Curry, Ginger, Mustard, and Sea Salt.

FAQ JUICE CLEANSE

What is the difference between green juice and fruit juice?

Green juice comes from a combination of leafy greens and vegetables, which provide a higher vitamin and mineral content, which is more beneficial to our bodily function.
Fruit juice contains mono fruit to mixed fruits combination; in which when consumed raw will still contain high levels of vital nutrients.

What is Juice Cleanse?

One of the more rapid methods of detoxification due to the reduced food intake, absence of solid foods and only consuming raw vegetable, fruit juice, water, coconut water and herbal tea for a period of time. Besides shifting you away from bad habits – like too much coffee, alcohol, smoking and fatty/unhealthy foods, Juice Reboots are also used for weight loss, regain or sustain your vitality and it is a great kick start that will recharge your body and get your diet back in alignment for optimal wellness. A Juice Reboot is the process of removing toxic substances from your body by nourishing the body allowing mental and physical relief from preparation and digestion of food allowing you to feel more energized during and after your rebooting days.

Why Juice Cleanse?

It is a chance to consume a lower calorie food intake and at the same time increase your nutritional level. You get to provide the body with a plethora of antioxidants and micronutrients

How often should I do Juice Cleanse?

We recommend Juice Rebooting become part of anyones lifestyle, depending on the length of your detox will determined on how frequently you can repeat the reboot. For example, 3 to 6 Day Reboot can be done every 2-4 weeks.

What results do I gain from doing Juice Cleanse?

After taking on a reboot program, it is common for people to feel renewed and rejuvenated, feeling uplifted and have newfound energy. For those who have weight problems will easily lose the extra weight. Depending on what you’re detoxing for, the juice will accommodate your needs as it targets your cellular levels, reboots will enhance your emotional and physical health from internal to external.

What juice do I start with first while on a Cleanse?

If you have a deluxe reboot, you can consume the booster shot first to allow easier absorption. The coconut infusion can be enjoyed anytime throughout the day between the servings of juice. We recommend starting with greens first and leaving the beets and carrots for the afternoon and evening juices as the greens give that energy kick for the start of the day.

What self-preparation should I do before and after Cleanse?

Leading up to the start of your Reboot, be mindful to start living a clean lifestyle to assist you with your detox symptoms. If you are a heavy smoker, coffee or alcohol drinker, it is best for you to try to cut back.
After your Reboot is complete, a Restart package is recommended to ease yourself back into solids; it is best to consume liquid foods that contain fiber such as smoothies, soups or eat soft fruits and leafy green salads.

What detox symptoms should I expect on a Juice Cleanse?

While on a Juice Reboot you may experience common symptoms such as fatigue, diarrhea, vomiting, constipation, headache and common cold and flu; this is all part of the detoxification process of the body.

What do I do when I suffer from really bad detox symptoms?

Some detox symptoms can last for more than 2 weeks, in some cases more than 4 weeks depending on how toxic your body is. When experiencing bad symptoms, we recommend bed rest, drink lots of water, take it easy and just ride it out. If you feel that you cannot continue, stop the detox and see how you are, you can always continue your detox after feeling better. If symptoms persist consult with your doctor.

How long can I do Juice Cleanse for?

The length of the Juice Reboot is depending on your own personal lifestyle and how much time are you willing to put into it. The longer you do Juice Reboots, the more benefits you get from it. If you have a, more flexible schedule you can always do a longer reboot, if not, you can always do regular 3 Day Reboots.

Should I do colonics while on a Juice Cleanse?

Colonics might not be for everyone, though if you are willing, it is a good way to help remove the toxins from your body while on a juice reboot. Please be mindful to only do it with certified professionals.

Can I do Juice Cleanse during pregnancy?

We do not recommend doing a Juice Reboot during pregnancy, though it is good to always include juicing/smoothies in your diet for adding extra nutrition. Make sure you always check with your doctor if in doubt.

Can I breast feed while on a Juice Reboot?

We do not recommend a full on Juice Reboot while breast-feeding, though we highly recommend to incorporate smoothies and juices into your diet for added nutrition to help promote a better quality milk. If in doubt about your baby’s intolerances, consult with your doctor.

Can I take medication while on a Juice Reboot?

Depending on the medication, it is best to always consult with your doctor.

Can I take supplements while on a Juice Reboot?

Yes, we recommend when it is only organic plant based supplements; it is best to keep it liquid based.

Can I smoke or drink alcohol or coffee while on a Juice Reboot?

It is best to always stop or cut back to allow for a more beneficial detox.

Can I eat food while juice rebooting?

Eating food is not recommended while on juice reboot because it is the time for a little holiday for our digestive systems and stomachs. Juicing is a great way to consume more fruits and vegetables into our lifestyles, and for many, to drink what they wouldn’t normally eat.

What if I’m hungry while on Juice Reboot?

The reboot course is designed with enough calories to support the daily requirements. If you find you are fighting hunger and you have consumed all your juice, you can buy/make more juice or alternatively prepare some raw, organic, soft fruits or vegetables that would suit your juice reboot ingredients; also, eating a piece of fruit will help with the mental state of not chewing. Avoid anything processed!

What is Restart package?

It is a discounted package of 2 bottles of 1000ml Smoothie that are rich in fruits and leafy greens to be taken on the day after you complete your Reboot to help Reactivate digestive enzymes.

How many bottles do I get each day?

1 Day Mini Reboot Standard package will receive 4 bottles of 500ml Juice, Deluxe package will receive additional 1000ml Coconut Water Infusion and 1 Booster Shot.
Reboot Standard package will receive 3 bottles of 1000ml Juice, Deluxe package will receive additional 1000ml Coconut Water Infusion and 1 Booster Shot.
Restart package will receive 2 bottles of 1000ml Smoothie.

What do I receive each day?

Please refer to the description on each cleanse package of your choice.

Can I have Emergency Ward juices included in my Reboot?

Yes, you can with additional charges applied.

FAQ JUICE

Who can consume Jiva products?

Jiva products are for everyone, young and old, just be mindful of your personal allergens and intolerances prior to choosing Jiva products.

What to do with my empty glass bottles?

Jiva works closely with local recycling for glass bottles. We ask of you to rinse the bottle after you have finished. The bottles will be collected on your next delivery or we will arrange a collection. All the bottles are sterilized before use.

What bottles does Jiva Creations use?

Jiva use mainly glass bottles; for those who are traveling, we have BPA-free plastic bottles to make it easier to carry around.

Is Jiva Juice cold pressed?

Yes. We use the world’s best cold-pressed juicing device.

What is cold-pressed juice?

It is a juice that uses a hydraulic press to extract juice from fruit and vegetables, as opposed to other methods such as centrifugal or single or double auger also known as slow juicers. Please do not get fooled by establishments offering cold-pressed juice when in fact they use slow or high-speed juicers, these are NOT cold-pressed. Cold press juice is gently extracted with a tremendous amount of pressure between plates with no high-speed heating effecting the produce, it completely extracts all the natural vitamins, trace minerals and enzymes leaving behind a dry dead pulp that not even a rabbit or horse would eat, making a juice which is totally superior with maximum benefits.

Why is a cold-pressed juicer better than masticating/triturating (single/double rotor) and centrifugal juicer (high-speed juicer)?

Juicing with a cold-pressed juicer extracts more juice from the fruits and vegetables and gives it a higher nutritional level as to rotor machines which put air into the juice during extraction which adds to a faster oxidization. In other hand, cold-pressed juicing does not force air into the juice which causes a much slower decomposition. Juice bottled from cold pressed juicers have very little loss of nutrients and enzymes. Jiva is set up with a central kitchen which is easily controlled with high hygiene practice and correct equipment for washing produce as to smaller establishments such as cafes and juice bars that uses rotor and centrifugal juicer where they have to clean parts of the juicer after each juice to maintain it’s hygiene, which most often they do not. It’s commonly found that the juice pulp will sit in the machine interacting with newer juice throughout the day causing a badly oxidized juice which is full of bacteria!! Jiva juices taste and feel better because of our high quality production process.

Is Jiva Juice organic?

Our products are uncertified organic, we support the local organic and pesticide free farms. Jiva does grow some produce organically ourselves.

Is sugar in fruit bad?

We believe it is not as it is naturally occurring, you will find no refined or processed sugars in any of Jiva Creations products because we feel these are the sugars everyone needs to avoid. By not drinking juice because you are afraid of the sugar from fruit you will be causing a great disadvantage to yourself, as you will be missing out on all the antioxidants, vitamins and micronutrients. The natural occurring sugars that you will find in raw juice pass through the stomach into the blood stream so fast it has a positive effect to the chemistry of our bodies and gives us the energy that we need.

What is your vegetable to fruit ratio?

Many of Jiva juices contain no fruit at all, though our vegetable mixed fruit juices are kept at a maximum of 20%, though majority are 10% to 15%.

What are the Emergency Ward juices?

They are Jiva’s top shelf juices with really high amounts of leafy greens and vegetables, making them higher in nutrition.

What juice should I drink?

All Jiva juices will give you maximum benefits; there are juices for different causes and different tastes. So it depends on your personal goals and mood, you can never go wrong. If you need more help understanding, feel free to consult with our professionals.

My juice has separation, what do I do?

The appearance of Jiva Juice is natural, we do not filter or add preservatives or any fillers. Separation is natural and as long as juice is within the “best by” date and refrigerated properly, it is perfectly fine, a two-tone juice does not indicate spoilage. Always refrigerate your juice, shake well before consuming, and enjoy on or before the “best by” date.

Is my juice freshly made?

Jiva prides it self on its freshness, we make everything in the early hours of the morning Monday-Saturday.

Does Jiva Juice contain water?

No, we do not add water or coconut water to our cold-pressed juices, we believe in providing a quality product which is next to no other, our cold-pressed juices contain only juice extracted from the fruits and vegetables listed in each juice. Please note on our menu that our infusions do contain coconut water and our dairy free milk range contain demineralized alkaline water.

Does Jiva Juice juice contain fiber?

No, all jiva juice is pulp free.

Can I have a custom design my own juice?

We do not take custom request as we have designed a menu which is next to no other, every Jiva Juice has been specially created to provide the highest nutrition for the body. We do take into consideration for certain circumstances that require specialized juicing for medicinal purposes.

What do I do if I have allergies to certain ingredients?

If you are pre-ordering a juice, you can consult with our specialist when making your order to inform us of your allergens and intolerances.

I bought Jiva Juice from a store and it was funky what should I do?

When working with raw food this does happen some times, it is a good indication that the food is real. If you do find your juice is not good to drink please inform the store immediately to have it replaced or contact us directly. If in doubt, do not drink it. It is best to always check the best by date before purchasing as our shelf life is only up to 72 hours.

How to store the juice?

All juices have to always be stored in a good cold refrigerated environment. Best temperature 2˚C-8˚C.

How long does the juice last for?

Without preservatives, pasteurization or HPP, Jiva cold-pressed juices can be stored in a good cold refrigerated environment for 2 to 4 days.

FAQ RAW TREATS

What is raw treats?

Jiva raw vegan treats are healthy tasty alternatives to traditional baking & desserts, which are uncooked and eaten cold. Containing no animal products or traditional bakery flours. They are high in nutrition and guilt free, with positive nutrients.

Are your treat organic?

Yes, we strive to create organic foods always.

How to store the raw treats?

The treats are best kept frozen, it’s also ok to keep them in a good cold refrigerator. 2/8 degrees is a good temperature range.

Are your treats raw/vegan

Yes, our raw vegan treats contain no animal products, and have been through no heating preparation.

Do your raw treats contain nuts?

Yes, most of the raw treats do contain nuts. We have created a pure seed bliss ball which is made from seed only, though if you are allergy sensitive please keep in mind our kitchen is not a nut FREE environment.

What is the garnish on the raw cakes?

The raw treats all contain a garnish from seeds, nuts, fruits, spice, chocolate, if you’re not sure please ask or contact us directly to get more info.

Can I freeze the raw treats?

Yes you can, the treats are best stored frozen.

How long do they last?

Frozen the treats have a use by of up to 6 months.

How to serve the raw treats ?

You can serve the raw treats directly from the freezer and just let them sit at room temperature for a few minutes beforehand, so they can soften, or take them from the freezer and place them in your fridge for 1 hour or so to let them thaw. They will be perfect straight from the fridge, please make sure your refrigerator is at a cold temperature. The raw treats are best stored at 2/8 degrees.

Do you have bliss balls not made with dates?

Yes we do, we have created the fruitless energy ball which contains no fruits at all. In time, we will expand this range, keep an eye out.

Do you do custom birthday cakes?

No, sorry. We do not do custom birthday cakes. We do recommend for birthdays to purchase a multiple of the cakes and or doughnuts and create a cake style birthday creation of the individual treats.

Do you make large cakes?

Do you make large cakes?

Can I takeaway raw treats from your resellers?

Yes you can, though you must be aware of your time schedule as the cakes will melt if you don’t transport them quickly, we recommend to ask the reseller to provide you the raw treats directly from their extra stock in the freezer and package it with ice or use a cooler box.

I bought a raw treat from a reseller and it doesn’t taste fresh what should I do?

If you receive any raw treats that have expired or you’re not sure of, please speak to the staff of the establishment ask if they can replace it for you or call us directly and we will assist you. Raw real foods do not last forever as like conventional foods.

I bought raw treats from a reseller and it was served frozen?

If you ever receive a frozen raw treat just leave it at room temperature for a few minutes and it will became good to eat. Most resellers maintain extra stock in their freezers.

FAQ DAIRY FREE MILKS

What is dairy free milk?

Jiva’s dairy free milk / vegan milk are milk alternatives from conventional / animal/ soy milks that are created from nuts and seeds containing no preservatives of added sugars.

What water do you use?

Our dairy free milk range uses a base water of deironized alkaline spring water, the cleanest healthiest water available.

How long does it last for?

The milk have a best by of before 72 hours when kept in good refrigeration. Best place is in the center of your fridge, where it is it’s coldest, not on the door.

Do your dairy free milks froth?

Yes, many cafes use our milks for their dairy free coffees. It produces a good quality foam with no splitting.

What dairy free milks do you have?

We have a great variety available such as Coconut Milk, Almond Milk, Cashew Milk, Sunflower Milk and Hemp Milk.

How to store the milk?

All the milks should always be stored in good cold refrigeration at all times remaining air tight.

Is it healthy?

Yes, extremely. Our milks all contain high amounts of all enzymes and nutrients and proteins as we use a cold pressed extractor to make the best raw milk available.

What can I use it for?

All our milk are great alternatives to any standard milk practices, enjoy it as you please.

Is it creamy?

Our cold pressed dairy free milks are naturally thick and creamy. Our recipe has been finely crafted to allow true alternative to the non-dairy milks.

Are your almonds pasteurized?

No, they are not. Our almonds come from local farms in South Australia where the almonds do not have to be pasteurized by law as to almonds that come from North America.

What’s your percentage of nuts/Seed?

While most supermarket branded dairy free milks only contain 2% nuts and seeds, our dairy free milk range contains over 20% as nutrition is very important to us.

FAQ SUPPLEMENTS

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